The Center of Excellence for Integrated Care helps practices get a clear picture of how ready their clinic is to take on a new project or initiative, and then combines that level of readiness with a better understanding of their existing level of integration.
Organizational Readiness
We help practices understand their unique strengths, challenges, and readiness for change. The organizational readiness assessment gives insights into staff experience, identifies possible system roadblocks, and looks for practical ways to resolve these issues.
Readiness Assessments Include:
- A readiness interview to explore organizational members’ resolve to implement change (change commitment) and collective capability to do so (change efficacy)
- Clinical shadowing to study clinic workflow and procedures
Integrated Care Assessment
COE helps practices identify their strengths, specifically when providing whole-person care. We create a space to examine clinical and operational procedures and protocols—encouraging open discussions and brainstorming sessions. Additionally, we help practices by providing a clear overview to guide future steps. We will recommend a specific assessment tool depending on the practice’s goals.
While clinics will decide their own strategic goals, the COE will provide expert suggestions for an implementation plan tailored to each clinic’s readiness. This will involve recommendations based on the integrated care assessment, clinic observations, and feedback from key organizational stakeholders.
Integrated Care Assessments Include:
- An assessment meeting with clinic representatives and leadership to complete the assessment tool and reach consensus ratings on all assessment items
- A post-assessment debriefing appointment to review the assessment results and identify target growth areas for the organization’s integrated health program to accomplish throughout a one-year plan